About the role
The Technical Support Engineer will be the dependable first point of technical contact for customers using barcode, labeling, RFID and POS solutions supplied by Bhagyashree Ventures. You will diagnose problems remotely, reproduce issues where possible and coordinate field or vendor assistance when a case needs deeper intervention.
Responsibilities
- Respond to customer support requests through phone, email and remote assistance channels.
- Troubleshoot printer drivers, connectivity, label calibration, scanner configuration and common application issues.
- Create clear case notes, troubleshooting steps and reusable support documentation.
- Escalate hardware failures or complex integration issues with complete diagnostic information.
- Follow through with customers until service is restored and the resolution is confirmed.
Requirements
- 1–3 years of technical support, desktop support or product support experience.
- Good understanding of Windows, device drivers, networking basics and common peripheral interfaces.
- Patient, structured troubleshooting and clear customer communication.
- Ability to prioritise multiple cases and maintain accurate records.
- Diploma or degree in a technical discipline.
Nice to have
- Experience with remote-support tools and ticketing systems.
- Knowledge of barcode symbologies, label formats or basic SQL and APIs.